Terms and Conditions

POSHIS GLOBAL PRIVATE LIMITED (trading as “a i c e”)

Last updated: 4 Sep 2026

1. Introduction

Welcome to POSHIS GLOBAL PRIVATE LIMITED! These Terms and Conditions govern your use of our website located at https://shopataice.com (the “Site”) and your purchase of products from us.

By using the Site, placing an order, or using any service we offer through it, you agree to these Terms and Conditions. If you do not agree to them, please do not use the Site.

These Terms should be read together with our Privacy Policy and our Returns and Refunds Policy.

2. Products and Orders

• All products displayed on the Site are subject to availability.
• We reserve the right to limit quantities, and to reject or cancel any order, for any reason.
• Prices shown on the Site are subject to change without notice.
• You must provide current, complete and accurate purchase and account information when you order.

Product images and descriptions are provided for guidance. Colours and finishes may appear differently on your screen from the product itself.

Where an order is cancelled by us after payment has been taken, we will refund the amount paid in accordance with our Returns and Refunds Policy.

3. Payment

• Full payment must be made before products are dispatched.
• We accept the payment methods shown at checkout.

All transactions are processed securely. However, we are not liable for any unauthorized access to or use of payment information.

Payments are handled by third-party payment processors. Your use of those services is also subject to their own terms.

4. Shipping and Delivery

Orders will be shipped promptly, though delivery times vary by location.

Shipping costs will be displayed at checkout and may vary based on shipping destination and chosen shipping method.

Risk of loss and title in the products pass to you when they are delivered to the carrier.

Delivery timescales given on the Site are estimates, not guarantees.

5. Returns and Refunds

A separate Returns and Refunds Policy applies to all purchases and forms part of these Terms.

Please note that for reasons of hygiene and safety, some cosmetic and skincare products cannot be returned once opened, except where they are faulty or not as described. Nothing in these Terms affects your rights under the Consumer Protection Act, 2019.

6. J’ai skin analysis

We offer a skin analysis service called J’ai at shopataice.com/pages/skin-analysis. This section applies when you use it. Using J’ai is optional.

6.1 It is not medical advice

J’ai is a cosmetic and skincare tool. It is not a medical device, and it does not diagnose, treat, cure or prevent any condition. What it tells you about your skin is an assessment of appearance, not a clinical finding, and it may be wrong.

Product suggestions are cosmetic recommendations. They are not prescriptions and not a substitute for professional advice.

If something about your skin concerns you, see a doctor or a dermatologist. Do not delay or avoid getting medical advice because of anything J’ai has told you. If you are already under a clinician’s care, follow their advice over ours.

6.2 Who can use it

You must be 18 or over. We ask your age before the camera starts and will not proceed if you tell us you are under 18. Do not use J’ai on behalf of anyone under 18.

6.3 Your camera, and whose face is in it

J’ai needs access to your device camera, which your browser or device will ask you to permit. You can withdraw that permission at any time.

Use J’ai on your own face only. Do not point the camera at another person, and do not upload an image of anyone else. J’ai records what it sees, and recording another person’s face without their knowledge and consent is not something you can agree to on their behalf.

6.4 Recording, and what you agree to

J’ai records and stores your sessions, including images of your face, together with the analysis results and the information you give it. We use this to provide the service to you and to improve J’ai.

Before you begin, you are shown what is collected and asked to agree. Agreeing is a condition of using J’ai — if you would rather we did not record your sessions, please do not use it. The rest of the Site is unaffected either way.

You can withdraw at any time; doing so deletes what we hold and ends your access to J’ai. The Privacy Policy sets out exactly what is collected, how long it is kept, and what deletion does and does not remove.

6.5 Safety information you give us

J’ai asks about ingredient sensitivities, skin conditions, and whether you are pregnant or breastfeeding, so that it can avoid suggesting something unsuitable.

It can only work with what you tell it. If you leave something out or enter it incorrectly, a recommendation may be unsuitable for you. Always read the ingredients on any product before using it, and patch-test if you are prone to reactions. This is particularly important during pregnancy, when some common skincare ingredients are not recommended.

6.6 Availability and accuracy

J’ai is provided as it is. We do not warrant that it will be available without interruption, that its analysis will be accurate or complete, or that its recommendations will produce any particular result. Skin varies, conditions vary, and cameras and lighting vary.

We may change, suspend or withdraw J’ai, or any part of it, at any time.

6.7 Using it properly

When you use J’ai, you agree not to:

• use it on anyone other than yourself;
• submit an image of a person who has not agreed to it, or an image you do not have the right to submit;
• attempt to extract, copy or reverse-engineer the analysis models or the data behind them;
• use it for any purpose other than assessing your own skin and shopping for skincare;
• use automated means to access it, or interfere with its operation.

6.8 Rewards and store credit

We may from time to time issue store credit to your a i c e account in connection with your use of J’ai. Store credit is not cash, has no monetary value outside our store, cannot be exchanged for money or transferred to anyone else, and expires on the date shown when it is issued. We may withdraw credit that was issued in error or obtained through misuse.

7. Intellectual Property

All content on the Site — including text, graphics, logos, images, product photography, the a i c e and J’ai names and marks, and the software behind them — is protected by copyright and other intellectual property laws, and is owned by us or our suppliers.

You may not reproduce, distribute, modify or create derivative works from any of it without our written permission.

8. Limitation of Liability

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Nothing in these Terms affects your statutory rights as a consumer.

Subject to that, we are not liable for any indirect, incidental, special, consequential or punitive damages arising out of your use of the Site or your conduct in connection with it.

Also subject to that, we are not liable for any loss arising from your reliance on J’ai’s analysis or recommendations, or from any reaction to a product suggested to you, except where that loss was caused by our negligence.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of Karnataka/India.

Any dispute arising out of or in connection with these Terms shall be referred to arbitration seated in Karnataka, India, conducted in English in accordance with the Arbitration and Conciliation Act, 1996.

Nothing in this section prevents you from pursuing a complaint before a consumer forum under the Consumer Protection Act, 2019.

10. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:

Email: sales@poshisglobal.com
POSHIS GLOBAL PRIVATE LIMITED, Bangalore, Karnataka, India – 560068

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt.

11. Changes to these Terms

We may update these Terms at any time. The version published on this page is the one that applies, and the date at the top shows when it last changed. Where a change materially affects your rights, we will take reasonable steps to bring it to your attention.

Your continued use of the Site after a change takes effect means you accept the updated Terms.

12. Contact

POSHIS GLOBAL PRIVATE LIMITED
Bangalore, Karnataka, India – 560068
Email: sales@poshisglobal.com
Phone: +91 90350 42857 (Whatsapp Only)